Came defective, Sony won't take care of
Pros: Nice Reviews
Cons: Defective, Poor Customer Service
Best Uses: Aggravation
Describe Yourself: Semi-Pro Photographer
Was very excited to receive this camera, with all the great reviews here and elsewhere. I'm a former pro photographer, been doing digital photography since 1998. I wanted this for casual trip photography, when I don't want to bring my Canon DSLR or Leica M9 kit. This is probably the 15th or so digital camera body I have purchased.
When I got the camera, the SD slot was a little "sticky." I did not occur to me at the time that it was defective (my HUGE mistake).
I was very careful to insert and remove the card "gingerly." About 31 days past the purchase, the card refused to insert more than half way. Now with electronics, you don't force things.
Adorama said I was past the return limit, send it to Sony. I sent it to Sony. They informed me that I had broken my camera and would have to pay $260 to have it repaired. (Stop and think about how you would intentionally try to break your SD card slot, could you even do it?)
I phoned them and we had a heated discussion. I reluctantly agreed to pay $100 when they said they would fix that day and ship expedited the next, because in one week was the first trip that I actually bought the camera for (Mexico).
My camera did not arrive. While in Mexico I checked the status and it said it was being repaired. I emailed but got no response. I finally posted in a Sony customer forum about how dissappointed I was. This made someone email me.
After a couple of days they said they found my camera and would ship it. They gave me a tracking number. When Fedex said it arrived, I emailed a neighbor to pick it up. It wasn't there. I checked the tracking more closely and it had been delivered to West Virginia (I'm in Seattle). I emailed them and they said they would trace it.
After I had been home a few days, another neighbor came over with a box he had seen on my doorstep and stored it for me. It was the camera (different tracking number of course).
AND IT WASN'T FIXED!
So I emailed back my contact and reported that. I told them I no longer wanted this camera, please refund me in full, fix the camera and sell as a refurb. Refused. I asked for the name and number of the person in charge of their group. Refused.
At this point I contacted Adorama and said I know I'm past the 30 days, but surely you have reps with Sony, can you help me out, get some kind of better response. I also said that I would be buying a Fuji XT-1 and numerous lenses to replace this RX-10, and I would buy at Adorama if they would help me out. But, no they would not.
I then reported how I had been treated on several photography site forums. One person said email firstname.lastname@example.org. I did that and someone called me. She said she would look into it.
I reiterated with her the number of sony products I have and use. Easily over 15k of items. I go back to cassette walkman days with Sony.
After three business days she got back to me and said the best they would do is ship it for free to the repair center again and repair it. No refund on the $100 non-repair.
I told her that I'm an honest person with plenty of money. If I broke my own camera it would not be a problem. I said "there are only two possibilities, that is was defective, or I broke it. Since I know I did not break it, you are calling me a liar."
So that is where I'm at today. I'll ship it, possibly they'll repair it. When I get it back, I have to ebay it. We need our cameras to be our trusted companions, and this one surely is not.
I'll never do business with Sony again. And although Adorama was not obligated to help me, they could have, so no points to them either.